VIP Account Manager iGaming

NDA

We are Headshot Recruitment Agency, and our client is a prominent player in the iGaming industry, delivering top-tier casino experiences to a global audience.

They are currently seeking a skilled VIP Account Manager to strengthen their team. The ideal candidate will be responsible for managing high-value players, implementing retention strategies, and driving revenue growth through personalized engagement.

NDA

Remote

(Remote)

Full-time

Responsibilities:

• Build and maintain strong relationships with VIP players by offering personalized experiences and dedicated support
• Develop and execute player retention strategies, including exclusive promotions and incentives
• Identify revenue opportunities through engagement tactics and cross-selling high-margin products
• Proactively manage VIP player accounts to ensure satisfaction and address any concerns
• Monitor accounts to detect signs of problem gambling or suspicious activity, taking appropriate action
• Plan and oversee VIP events, promotions, and special tournaments
• Analyze player behavior and use insights to optimize engagement
• Collaborate with internal teams (CRM, support, product) to coordinate VIP initiatives
• Ensure all VIP activities are in compliance with industry regulations and responsible gaming standards

Requirements:

• Proven experience in VIP account or customer relationship management within the iGaming sector
• Excellent interpersonal and communication skills
• Strong analytical mindset with the ability to interpret player data
• Results-driven approach to revenue growth and player retention
• Familiarity with CRM platforms and online gaming products (casino, sportsbook, poker) is a plus
• Understanding of responsible gaming guidelines and regulatory requirements
• Ability to work both independently and within a team
• Flexible schedule, including evenings and weekends when needed
• Fluent English (spoken and written)

Benefits:

• Competitive salary (discussed individually based on experience)
• Remote work within the EMEA region
• Dynamic and fast-paced environment
• Opportunities for professional growth in a leading iGaming company

Sector

High-risk iGaming

Employment

Full-time

Interested in the vacancy, 
let’s collaborate!

Headshot is the leading IT recruitment agency on Cyprus, offering comprehensive services to match skilled professionals with cutting-edge technology companies. With a focus on personalized solutions, we meticulously tailor our recruitment process to ensure the perfect fit for both candidates and employers. Backed by years of industry experience and a commitment to excellence, we provide unmatched support throughout the hiring journey, making us the go-to partner for all your talent acquisition needs

+35796270367

careers@headshotit.com

Omiros & Araouzos Tower
Olympion 25
3035 Limassol, Cyprus