Retention Manager (iGaming) — Office (Limassol)

NDA

We are looking for a Retention Manager who will be responsible for player retention, LTV growth, and long-term communication with our user base.

This is a key role that directly impacts revenue through segmentation, analytics, and lifecycle marketing.

NDA

Cyprus, Limassol

Full-time

Responsibilities:

Own and develop retention strategy (retention, reactivation, LTV growth)
Build and manage dynamic user segments
Analyze funnels (registration → deposit → repeat deposits → churn)
Optimize conversion rates across the full player lifecycle
Launch and manage CRM campaigns (push / SMS / email / in-app)
Develop personalized offers and bonus mechanics
Work with VIP and high-value segments
Run A/B tests and validate hypotheses
Identify growth opportunities based on player behavior
Collaborate with product, marketing, and support teams

Requirements:

Experience in retention / CRM / lifecycle marketing
iGaming / betting experience is highly preferred
Strong understanding of key metrics: LTV, Retention Rate, ARPU, Churn, ROI
Experience working with segmentation (including dynamic segments)
Ability to analyze funnels and identify bottlenecks
Hands-on experience with CRM systems (Customer.io, Salesforce, or similar)
Data-driven mindset and analytical thinking
English — working proficiency

Nice to have

Experience with bonus systems (FS, cashback, reload, VIP programs)
Experience in multi-GEO projects (MENA / Asia)
SQL / BI tools knowledge
Experience with real-time triggers

Benefits:

Salary

€2,500 – €4,000 net (in-hand)
Based on experience and expertise

Bonus

Performance-based bonus (10–30% of salary)
Tied to key metrics:
- LTV growth
- Retention rate
- Repeat deposit rate

What we offer

Office-based role in Limassol
Direct impact on business results
Fast-paced environment with no bureaucracy
Work with international markets
Opportunity to grow with the product

Sector

Gambling

Employment

Full-time

Interested in the vacancy, let’s collaborate!

Headshot is the leading IT recruitment agency on Cyprus, offering comprehensive services to match skilled professionals with cutting-edge technology companies. With a focus on personalized solutions, we meticulously tailor our recruitment process to ensure the perfect fit for both candidates and employers. Backed by years of industry experience and a commitment to excellence, we provide unmatched support throughout the hiring journey, making us the go-to partner for all your talent acquisition needs

+35796270367

careers@headshotit.com

Omiros & Araouzos Tower
Olympion 25
3035 Limassol, Cyprus