Operations Manager

HeadShot

Operations Manager

We are Headshot — a dynamic and fast-growing HR agency working with some of the most ambitious players in high-risk industries (iGaming, affiliate, media buying, adult). We are not just a recruitment agency — we are a startup with deep involvement in each project, growing fast and building systems that scale.

We’re looking for an Operations Manager who will support the CEO and BDM, improve internal processes, and keep our engine running smoothly and smartly. This is a strategic operations role at the heart of everything we do.

HeadShot

Serbia, Belgrade

Full-time

Responsibilities:

Support to CEO and BDM:
- Handle organizational and analytical tasks (dashboards, briefs, slide decks)
- Prepare materials for internal reviews, client check-ins, and strategic calls
Operations & Admin:
- Maintain smooth flow of internal operations, incl. finance tracking, contracts, legal coordination
- Oversee client billing and ensure payment follow-ups
Reporting & Task Management:
- Monitor recruiter task statuses, delivery timelines, and deadlines
- Help structure and maintain operational reporting
Cross-Team Coordination:
- Align recruiters, stream team leads, and business development on goals and workflows
- Ensure priorities and client information are up to date
Knowledge Management:
- Maintain agency systems in ClickUp and Notion
- Support documentation and internal process clarity
Data & Workflow Analysis:
- Collect and synthesize insights on team activity, client load, and resource allocation

Requirements:

2+ years of experience in operations, project management, or agency coordination
Strong ability to build systems from scratch and optimize existing ones
Excellent organizational skills, self-direction, and the ability to make decisions independently
Ability to quickly digest complex contexts and manage multiple priorities
Solid written and spoken English (B2+/C1)
Proficient in Slack, ClickUp, Notion, Pipedrive, Google Docs/Sheets

Bonus Points:

Experience in HR, recruiting, startup, or agency environments
Understanding of high-risk verticals (iGaming, affiliate, adult, media buying)
Experience working with multifunctional teams or as an executive assistant to leadership

Benefits:

Fast feedback, no bureaucracy — we value direct communication and action
Team that sees people, not just CVs
High-impact context — influence who grows, partners, and leads in the iGaming space
Freedom to build and own your marketing strategy
Office in the heart of Belgrade (near Saint Sava)

Sector

High-risk

Tech

BI Dashboards CRM

Employment

Full-time

Interested in the vacancy, let’s collaborate!

Headshot is the leading IT recruitment agency on Cyprus, offering comprehensive services to match skilled professionals with cutting-edge technology companies. With a focus on personalized solutions, we meticulously tailor our recruitment process to ensure the perfect fit for both candidates and employers. Backed by years of industry experience and a commitment to excellence, we provide unmatched support throughout the hiring journey, making us the go-to partner for all your talent acquisition needs

+35796270367

careers@headshotit.com

Omiros & Araouzos Tower
Olympion 25
3035 Limassol, Cyprus