Key Account Manager

NDA

Key Account Manager

A fast-growing international FinTech company authorised by leading financial regulators in multiple jurisdictions operates globally across 140 countries and more than 25 industries. The company provides a unified payment platform offering multicurrency IBANs, merchant acquiring solutions, and mass payment capabilities. All services are available through a single platform and contract, ensuring a seamless and premium payment experience for both local and international businesses.

We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

NDA

Remote

(Remote)

Full-time

Responsibilities:

Regular tasks

Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration
Develop and maintain strategic relationships with enterprise customers to drive revenue growth and achieve targets across the assigned customer portfolio.
Foster and maintain strong client relationships built on trust, transparency, and mutual respect.
Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
Conduct regular business reviews with clients to understand their evolving needs and ensure they are aligned with PayDo’s recent developments.
Effectively communicate PayDo’s unique value propositions to customers across the assigned portfolio and skillfully address objections to drive volume growth and retention.
Negotiate and close complex B2B deals with senior decision-makers at enterprise clients.
Monitor key performance indicators (KPIs) and metrics to track accounts’ growth, satisfaction levels, and potential risks.
Collaborate and liaise with cross-functional teams on behalf of the customer to ensure a seamless client experience, including but not limited to IT, compliance, settings, payments and finance teams, proactively resolve bottlenecks.
Monitor customers’ activity on an ongoing basis and proactively address any unusual changes in customers’ activity
Report on the KPIs completion and other tasks assigned to the KAM on a monthly basis to the line manager, according to the standard procedure
Assists with the article preparation and updates on Confluence upon the manager’s request
Mentor the newcomers, conduct shadow sessions and training upon finalisation of the probation period.
Proactively gather customers’ feedback regarding the product, service, and, if viable, convert it into actionable items for the other teams (subject to line manager approval).
Gather industry trends and insights from the customers, partners, network and share the knowledge within the team.
Maintain high standards of professional conduct and ethics in alignment with the company’s core values and principles.

Requirements:

Skills & Requirements

Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consultant (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
Good understanding of Fintech
Experience in onboarding clients for the merchant accounts
Proactive approach
Excellent communication and self-management skills, result-oriented
Upper-Intermediate/ Advanced level of English proficiency, Fluency in Ukrainian/ Russian

As a plus

Compliance certifications, Legal background
Experience in acquiring

We work in a result-driven culture. You will fit in if you:

Own your work with no excuses.
Take initiative and act before being told.
Deliver results that make a real impact.
Solve problems quickly with practical solutions.

Benefits:

What we offer:

Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
Regular Performance Reviews Based on KPIs – for your professional growth.
Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
Paid Sick Leave – available to cover medical needs and emergencies.
Public Holidays tailored to your country’s calendar.
Flexible Payout Options – PE accounts or popular e-wallets.

Sector

Employment

Full-time

Interested in the vacancy, let’s collaborate!

Headshot is the leading IT recruitment agency on Cyprus, offering comprehensive services to match skilled professionals with cutting-edge technology companies. With a focus on personalized solutions, we meticulously tailor our recruitment process to ensure the perfect fit for both candidates and employers. Backed by years of industry experience and a commitment to excellence, we provide unmatched support throughout the hiring journey, making us the go-to partner for all your talent acquisition needs

+35796270367

careers@headshotit.com

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